Customer Experience Manager

2 days ago


Thrissur, Kerala, India beBeeHospitality Full time ₹ 6,00,000 - ₹ 8,00,000
Guest Relations Executive

We are seeking a professional Guest Relations Executive who will create memorable experiences for our guests. With a warm and welcoming demeanor, you will provide exceptional service, ensuring that every interaction is unforgettable.

Key Responsibilities:
  • Warmly greet guests and establish a positive first impression.
  • Efficiently manage reservations, waitlists, and guest seating to ensure seamless operations.
  • Assist with menu queries, special requests, and dietary needs to cater to individual preferences.
  • Build strong relationships with regular guests and recognize VIP customers to foster loyalty.
  • Handle guest feedback and complaints with professionalism and empathy, providing resolutions that meet their expectations.
  • Collaborate with service staff, kitchen, and management to maintain smooth operations and high standards of hospitality.
  • Maintain a clean, organized, and inviting reception/host area, reflecting the brand's image.
Requirements:
  • Exceptional communication and interpersonal skills to interact effectively with guests and colleagues.
  • A friendly, professional, and approachable personality to create a positive atmosphere.
  • Strong organizational and multitasking abilities to manage multiple tasks and priorities.
  • Prior experience in hospitality, F&B, or guest relations is advantageous, but not essential.
  • Ability to remain calm and positive in a fast-paced environment, adapting to changing situations.
Why Choose Us?
  • Opportunity to join a growing, guest-centric brand that prioritizes hospitality excellence.
  • A dynamic work environment that fosters growth, learning, and development.
  • Career advancement opportunities in the F&B industry, enabling you to reach your full potential.


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