Bilingual Customer Experience Manager for US Healthcare

1 week ago

Thrissur, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000
Customer Service Team Lead for Healthcare Sector

This role oversees the day-to-day operations of a customer service team, focusing on delivering exceptional customer satisfaction and support.

About the Position

As a full-time hybrid employee based in New Delhi with work-from-home flexibility, you will manage team performance, address customer inquiries, facilitate communication between customers and the company, and ensure high levels of customer satisfaction.

Key Responsibilities
  • Manage team performance to achieve optimal customer satisfaction
  • Respond promptly to customer inquiries and resolve issues effectively
  • Facilitate seamless communication between customers and the company
  • Deliver outstanding customer service
Required Skills and Qualifications
  • Proven skills in customer service, customer support, and team management
  • Excellent communication and problem-solving skills
  • Proficiency in both English and Spanish
  • Prior experience in the healthcare sector is an advantage
  • Leadership and team management expertise
  • Strong analytical and decision-making skills
  • Bachelor's degree in Business, Communications, or a related field is preferred
Benefits

This is an exciting opportunity to join a dynamic organization dedicated to providing top-notch transcription, billing, and document management services for medical clinics and physicians in the United States. Our mission is to enhance efficiency, reduce costs, and maintain the highest standards of quality and security required by the industry.

About Us

We specialize in business process outsourcing, striving to streamline back-office operations and uphold the highest standards of quality and security. We are committed to excellence and look forward to welcoming talented individuals who share our vision.

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