
Hotel Guest Experience Specialist
3 days ago
Job Opportunity:
We are seeking a highly motivated individual to join our team as a Hospitality Intern. In this role, you will have the opportunity to work with a dynamic group of professionals who are passionate about delivering exceptional guest experiences.
About the Role:
As a key member of our team, you will be responsible for ensuring that our guests feel welcome and cared for during their stay with us. This includes providing excellent customer service, managing check-ins and check-outs efficiently, and handling phone calls and inquiries in a professional and courteous manner.
Responsibilities:
- Provide outstanding customer service and create a warm and welcoming atmosphere for all guests.
- Manage room assignments, coordinate with housekeeping staff, and ensure that all rooms are clean and ready for occupancy.
- Handle phone calls, messages, and emails from guests, responding promptly and professionally to any queries or concerns.
- Maintain accurate records and reports, including guest information, room assignments, and inventory management.
- Support the front desk team in resolving guest complaints and issues in a timely and efficient manner.
- Assist in the preparation of marketing materials, including social media posts, brochures, and website content.
- Participate in ongoing training and development programs to enhance skills and knowledge in hospitality and customer service.
Ambition:
We strive to deliver memorable guest experiences that exceed expectations, while fostering a positive and inclusive work environment.
Culture:
Our hotel is committed to creating a warm and welcoming atmosphere that makes every guest feel valued and respected.
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