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Guest Experience Manager
2 weeks ago
Description:
We are seeking a highly organized and guest-focused individual to assist in the management of our department. As an Assistant Guest Experience Manager, you will be responsible for supporting the efficient operation of our team, ensuring maximum guest satisfaction through effective planning, coordination, and execution of Concierge services.
The ideal candidate will possess excellent problem-solving skills, strong interpersonal abilities, and a minimum of 2 years of experience in a similar role. A degree or diploma in Hospitality or Tourism management is also preferred.
Key Responsibilities- Assist in the management of daily operations, including staff supervision and customer service delivery
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Maintain accurate records and reports as required
- Bachelor's degree in Hospitality or related field
- Minimum 2 years of work experience in a similar role
- Strong problem-solving, organizational, and communication skills