
Front Office Professional
1 week ago
**Hotel Reservation Specialist Role**
We are seeking a highly skilled and motivated professional to join our team as a Hotel Reservation Specialist. The successful candidate will be responsible for handling all aspects of hotel reservations, including taking bookings, managing customer records, and ensuring seamless guest experiences.
* Primary Responsibilities:
- Respond to client inquiries and convert them into bookings to meet revenue targets
- Develop business from existing customer accounts by sending new offer updates and packages
- Maintain the Central Reservation System, create reservations, and update advance payments/balance receivable
- Responsible for OTA marketing/promotion plans
- Identify new revenue generation opportunities to achieve personal and property revenue goals
- Understand market trends, competitors' strengths and weaknesses, and know how to sell against them
- Actively participate in social media travel groups for lead generation and prospective customers
- Schedule client visits for prospective clients and coordinate site visits
- Maintain inquiry records, sales records for online and offline sales
- Prepare daily check-in/check-out schedules and share with Operations for site preparation
- Collect and maintain customer information database/contact details
- Keep track of balance payments receivable, extra charges, additional services rendered, and ensure collection at check-in/check-out
- Track monthly inquiries through offline and online channels for sales analysis
- Prepare and maintain daily/weekly reports for leads and conversions
- Conduct market research and keep Management updated on new competitor offerings
* Key Qualifications & Experience:
- Minimum 2-3 years of experience in front office/reservations department (hotels)
- Excellent communication skills, English is essential
- Good knowledge of Microsoft Office/Excel is mandatory
**Work Environment & Benefits:**
Our offices are located at a convenient location, with regular working hours and a supportive team environment. We offer opportunities for growth and development, competitive salary and benefits package, and a chance to work with a dynamic team.
**Growth Prospects:** We are looking for honest, hard-working, and dedicated employees who have the passion and will to excel. This is an opportunity to be part of a new start-up, with the potential for rapid career progression and professional growth.
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