
Front Office Manager
2 days ago
Job Title: Front Office Manager
We are seeking a highly skilled and experienced Front Office Manager to lead our front desk team at a busy serviced apartment in Mumbai.
The successful candidate will have a proven track record of delivering exceptional customer service and administrative support, with experience in managing day-to-day operations and ensuring seamless front desk functions.
Key Responsibilities:
- Manage the front desk team and ensure efficient operation of all front office functions
- Provide exceptional customer service and resolve guest complaints in a professional and timely manner
- Ensure accurate and timely billing and recovery of invoices and payments
- Monitor and oversee all guest services and identify opportunities for improvement
- Implement continuous review and improvement processes to drive excellence in front office operations
- Develop and maintain strong relationships with guests and stakeholders to drive loyalty and retention
- Perform other duties as required to support the smooth operation of the front desk
Requirements:
Minimum 3-4 years of experience working in a similar role in a 4/5-star hotel or serviced apartment
Proven track record of delivering exceptional customer service and administrative support
Strong leadership and management skills, with experience in managing teams and driving results
Excellent communication and interpersonal skills, with ability to work effectively with guests and stakeholders
Ability to work under pressure and meet deadlines in a fast-paced environment
Knowledge of hospitality industry standards and best practices
Preferred Qualifications:
Graduate or postgraduate degree in hotel management or a related field
Knowledge of accounts and financial systems
Experience in training and developing staff
Proficiency in Microsoft Office and other relevant software applications
Benefits:
Competitive salary and benefits package
Ongoing training and development opportunities
Opportunity to work with a dynamic and growing organization
Collaborative and supportive team environment
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