Front Office Executive

2 weeks ago

Kozhikode, Kerala, India NEXSTAY HOTELS AND RESORTS Full time ₹ 90,000 - ₹ 3,60,000 per year

Key Responsibilities:

  • Oversee the daily operations of the front office, including reception, reservations, and guest services.
  • Ensure a high standard of guest satisfaction and handle guest complaints professionally.
  • Manage and train front office staff, prepare duty rosters, and ensure smooth shift operations.
  • Maintain records, reports, and budgets for the front office department.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Monitor room availability, rates, and revenue optimization.
  • Implement and follow hotel policies and standard operating procedures.

Qualifications & Skills:

  • Bachelor's degree/diploma in Hotel Management or related field.
  • Minimum 1 years of experience in front office operations, preferably in a supervisory role.
  • Strong communication, leadership, and problem-solving skills.
  • Proficiency in hotel management software and MS Office.
  • Fluency in English and Malayalam preferred.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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