Front Office Assistant

6 hours ago

Kozhikode, Kerala, India hotel dimora kozhikode Full time ₹ 1,92,000 - ₹ 2,16,000 per year

Job Summary

The Front Office Associate is responsible for providing exceptional guest service at the reception desk. This role ensures smooth check-in/check-out, handles guest queries and complaints, manages reservations, and coordinates with other departments to ensure a pleasant stay for all guests.

Key Responsibilities

  • Welcome guests with a warm and professional attitude.
  • Handle check-in and check-out procedures efficiently.
  • Manage reservations, cancellations, and room allocations.
  • Answer and direct phone calls, emails, and guest inquiries.
  • Maintain updated records of guests, room availability, and billing information.
  • Provide information about hotel facilities, services, and local attractions.
  • Handle guest complaints with courtesy, and escalate to supervisors if needed.
  • Ensure accurate cash handling and maintain shift reports.
  • Coordinate with housekeeping and other departments for smooth operations.
  • Uphold hotel policies, safety, and security standards at all times.

Skills & Qualifications

  • Graduate / Diploma in Hotel Management preferred.
  • Prior experience in front office or customer service is an advantage.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and multitasking abilities.
  • Knowledge of hotel reservation systems (PMS) is desirable.
  • Proficiency in MS Office and basic computer skills.
  • Pleasant personality, well-groomed, and professional demeanor.

Work Conditions

  • Flexible to work in shifts (morning, evening, night).
  • Standing for extended periods at the reception desk.
  • Interaction with international and domestic guests.

Job Type: Full-time

Pay: ₹16, ₹18,000.00 per month

Work Location: In person

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