
Front Office Supervisor
3 days ago
Job Summary
The Front Office Supervisor oversees the daily operations of the front desk to ensure efficient guest service delivery. The role involves supervising associates, managing guest check-ins and check-outs, resolving issues, and maintaining smooth coordination with other departments to enhance guest satisfaction and uphold hotel standards.
Key Responsibilities
- Supervise and support the Front Office Associates during daily operations.
- Ensure smooth check-in and check-out procedures for all guests.
- Handle guest complaints and service recovery promptly and professionally.
- Maintain accurate room status, guest records, and billing information.
- Coordinate with housekeeping and maintenance departments regarding room status and guest requests.
- Assist in training, mentoring, and motivating front office team members.
- Monitor and ensure adherence to hotel policies, standard operating procedures (SOPs), and service standards.
- Conduct shift briefings, assign tasks, and ensure adequate staffing levels.
- Review daily occupancy, arrivals, departures, and special guest requests.
- Manage cash handling, billing, and credit procedures efficiently.
- Prepare daily reports and communicate key operational information to management.
- Promote hotel facilities and upsell rooms and services to maximize revenue.
Skills & Qualifications
- Diploma or Degree in Hotel Management or equivalent.
- Minimum 2–3 years of experience in front office operations, with at least 1 year in a supervisory role.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel property management systems (PMS) and MS Office.
- Well-groomed, professional appearance, and customer-oriented attitude.
- Ability to handle pressure and multitask effectively in a fast-paced environment.
Work Conditions
- Must be flexible to work shifts, weekends, and holidays.
- High guest interaction role requiring a friendly and approachable demeanor.
- Standing for extended periods during shift hours.
Job Type: Full-time
Pay: ₹18, ₹22,000.00 per month
Work Location: In person
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