Front Office Executive

2 weeks ago

Thrissur, Kerala, India GramPro Business Services Pvt. Ltd. Full time

A Front Office Executive's primary role is to be the first point of contact for visitors and guests, providing a welcoming and professional first impression of the company. They manage the reception area, handle incoming calls and emails, and direct visitors to the appropriate personnel or department. Additionally, they perform various administrative and clerical tasks to support the smooth operation of the front office.

NB: This is a Full time opportunity with a leading Small Finance Bank , need female/ Diversity profiles only, should be proficient in Hindi.

Key Responsibilities:

  • Greeting and Welcoming:
  • A Front Office Executive greets visitors and guests as they arrive, providing a positive and professional first impression.
    • Directing Visitors:
    • They efficiently direct visitors to the appropriate person or department within the organization.
      • Managing Communication:
      • This includes answering and directing phone calls, managing emails, and responding to general inquiries.
        • Maintaining Reception Area:
        • They ensure the reception area is clean, organized, and presentable, creating a welcoming environment.
          • Administrative Support:
          • This may involve tasks such as sorting mail, managing deliveries, scheduling appointments, and other general office duties.
            • Providing Information:
            • They provide basic and accurate information to visitors and callers, answering general inquiries.
              • Managing Office Supplies:
              • They may be involved in ordering and maintaining inventory of front office supplies.

Skills and Qualifications:

  • Excellent Communication Skills:
  • Strong verbal and written communication skills are essential for interacting with visitors and handling phone calls.
    • Organizational Skills:
    • They need to be organized and able to manage multiple tasks efficiently.
      • Professional Demeanor:
      • A professional and friendly demeanor is crucial for creating a positive first impression.
        • Customer Service Skills:
        • They should be able to provide excellent customer service and address visitor needs effectively.
          • Basic Computer Skills:
          • Proficiency in using computers and basic office software is often required.
            • Problem-Solving Skills:
            • They should be able to handle unexpected situations and resolve issues that may arise at the front desk.
              • Multitasking Abilities:
              • The ability to manage multiple tasks simultaneously is important in a busy front office environment.

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