Executive Assistant

12 hours ago


Thrissur, Kerala, India beBeeReservations Full time ₹ 4,32,000 - ₹ 4,80,000

Job Overview

We are seeking a skilled and organized individual to take on the role of Reservations Executive. This position involves managing reservations across various channels, handling guest communication, and maintaining accurate data.

About the Role
  • Manage reservations across online travel agencies (OTAs), direct bookings, and offline channels.
  • Handle guest communication via calls, emails, and messaging platforms.
  • Maintain accurate data on property management systems (PMS) and OTA extranets.
  • Verify property listings and ensure rates, availability, and content are up-to-date.
  • Create standard operating procedures (SOPs), email templates, and booking process documents.
  • Review guest communication for tone and accuracy.
  • Coordinate with property managers for smooth check-ins and special requests.
  • Maintain daily, weekly, and monthly booking and revenue reports.
Requirements
  • Educational background in hotel management or a related field.
  • A minimum of 3 years of experience in reservations or front office operations in the hospitality industry.
  • Strong understanding of OTA extranets (Booking.com, Agoda, Airbnb, etc.).
  • Familiarity with PMS and rate management.
  • Excellent communication skills, with proficiency in English.
  • Proficiency in Microsoft Excel and Google Sheets, as well as email drafting.
  • Detailed-oriented, proactive, and willing to learn in a dynamic environment.
What We Offer
  • Competitive salary package.
  • Direct mentorship from our founder.


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