IT Support Specialist

1 day ago

Thrissur, Kerala, India beBeeItSupport Full time ₹ 8,00,000 - ₹ 15,00,000
IT Support Specialist - Manufacturing Execution System

The role of an IT Support Specialist in the context of a Manufacturing Execution System (MES) involves ensuring the seamless operation of manufacturing software systems that monitor and control production processes. The specialist is responsible for troubleshooting issues, optimizing system performance, configuring MES solutions to meet production requirements, and providing technical support and training to users.

Key Responsibilities

  • Troubleshooting and Resolution:
  • Identify and resolve problems with the MES software and hardware to maintain uninterrupted production operations.
  • System Maintenance and Optimization:
  • Monitor system performance, implement updates, and make necessary adjustments to optimize the MES for efficiency and quality.
  • Implementation and Configuration:
  • Assist in the implementation and configuration of new MES systems and integrate them with other enterprise systems like ERP.
  • Data Management and Analysis:
  • Collect and analyze real-time data from the shop floor to identify bottlenecks, track production, and improve decision-making.
  • User Support and Training:
  • Provide technical assistance to production staff and develop training materials to help them use the MES effectively.
  • Documentation:
  • Create and maintain technical documentation, including protocols, reports, and user guides, for the MES.
  • Quality Assurance:
  • Ensure the MES supports quality management by tracking deviations and exceptions, contributing to improved quality control.

Required Skills and Qualifications

  • Technical Skills:
  • Proficiency with MES software, understanding of databases, and familiarity with system integration.
  • Manufacturing Processes:
  • A solid understanding of the manufacturing lifecycle, from order release to finished goods, and common production challenges.
  • Data Analysis:
  • Ability to collect, interpret, and use data to drive improvements in production.
  • Problem-Solving:
  • Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
  • Communication:
  • Excellent communication skills to effectively collaborate with production teams and provide training.

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