
Technical Support Specialist
2 days ago
The primary role of this position is to provide expert-level technical assistance to customers and partners worldwide. As a key member of our team, you will be responsible for resolving complex application issues related to our software.
You will utilize your expertise in troubleshooting and problem-solving skills to identify and resolve technical issues efficiently. This will involve collaborating with cross-functional teams to ensure timely resolution and effective communication with customers.
- Provide expert-level technical support for products, troubleshooting and resolving issues via phone, email, or chat.
- Document and analyze reported problems, collaborating with internal teams to develop solutions and improve product quality.
- Diagnose and resolve technical issues utilizing various tools and resources.
- Work closely with internal teams to ensure timely resolution and effective communication with customers.
- Document and analyze reported problems to develop solutions and improve product quality.
- Strong technical knowledge in areas such as networking, CentOS Linux, and Windows OS.
- Experience with contact center technologies, application support, telephony, XML scripting, and object-oriented programming.
We are an equal opportunity employer committed to diversity and inclusion. If you have a passion for technology and delivering exceptional customer experiences, we encourage you to apply.
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