Incident Management Lead

4 days ago


Noida, Uttar Pradesh, India Tata Consultancy Services Full time

About the Role

This is a challenging and rewarding opportunity to work as an Incident Management Lead in a dynamic team environment. The successful candidate will have extensive experience in managing incidents, identifying problems, and driving process improvements.

Key Responsibilities

  • Investigate and resolve complex incidents, ensuring timely and effective resolution
  • Determine the root cause of incidents, identifying areas for process improvement
  • Develop and implement solutions to prevent recurrence of similar incidents
  • Collaborate with cross-functional teams to ensure seamless incident management
  • Maintain accurate records of incident history, including lessons learned and best practices

Requirements

  • 8-10 years of experience in IT service management, with a focus on incident management
  • Proven track record of driving process improvements and reducing incident rates
  • Excellent problem-solving and analytical skills, with ability to think critically
  • Strong communication and interpersonal skills, with ability to collaborate with diverse stakeholders
  • ITIL Foundation certification or equivalent experience

Benefits

The successful candidate will enjoy a competitive salary package, including a base salary of $80,000 - $110,000 per year, depending on experience, plus benefits and bonuses.

About Tata Consultancy Services

Tata Consultancy Services is a global leader in IT services, consulting, and business solutions. We are committed to helping our clients succeed in a rapidly changing world.



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