Incident Management Expert

1 day ago


Noida, Uttar Pradesh, India Tata Consultancy Services Full time
Job Description:

We are seeking an Incident Management Expert to join our team at Tata Consultancy Services.

Key Responsibilities:
  • To manage and resolve incidents in a timely and efficient manner, ensuring minimal impact on business operations.
  • To investigate and diagnose issues, identifying root causes and implementing corrective actions.
  • To collaborate with technical teams to provide incident updates and ensure seamless communication.
  • To analyze incident data to identify trends and areas for improvement, developing strategies to enhance incident management processes.
  • To participate in incident reviews and post-incident activities to ensure lessons learned are captured and implemented.
Requirements:
  • 8-10 years of experience as an Incident Manager, with a strong background in ITIL Foundation V3 or V4.
  • Ability to analyze complex problems, think critically, and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Strong problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Benefits:
  • A competitive salary range of $120,000 - $180,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous retirement savings plan, with company match.
  • Ongoing training and development opportunities, to support career growth and advancement.
About Us:

Tata Consultancy Services is a global leader in consulting and technology services, with a reputation for delivering high-quality solutions and exceptional customer service.



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