Senior Incident Manager

4 weeks ago


Noida, Uttar Pradesh, India BirlaSoft Full time
Job Description

The Major Incident Manager is a critical role that requires strong communication skills, technical expertise, and strategic thinking.

This position involves facilitating high-severity incidents, ensuring timely resolution, and maintaining open communication with stakeholders. The ideal candidate will have 6-8 years of experience in incident management, IT operations, or a related field, as well as excellent English language skills.

The incumbent will be responsible for coordinating technical bridge calls, performing audits on ticket quality, and escalating cases when necessary. They will also analyze incident data to identify trends and implement process improvements.

The Major Incident Manager will work closely with internal and external stakeholders to establish strong relationships and ensure effective communication during major incidents.

In this role, you will be responsible for communicating relevant information to the correct stakeholders, following up on all major incidents, and analyzing root causes to drive improvement initiatives.

Key requirements include:

  • Strong communication and facilitation skills
  • Experience working with ITSM tools, such as Service Now
  • ITIL certification and industry knowledge

We are offering an estimated salary range of $120,000 - $150,000 per annum, commensurate with experience, along with benefits and opportunities for professional growth.



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