Incident Management Strategist
1 week ago
Company Overview
Tata Consultancy Services is a leading IT consulting and business solutions firm that collaborates with its clients to identify their core challenges and implement innovative yet practical technology-enabled solutions.
Salary
The estimated annual salary for this role is $85,000-$110,000 depending on the location and level of experience.
Job Description
We are seeking an experienced incident management professional to join our team as an Incident Management Strategist. In this role, you will be responsible for managing and resolving incidents in a timely and efficient manner.
Key Responsibilities:
- To investigate and analyze incidents to determine root cause and recommend remediation actions
- To work closely with technical teams to ensure prompt resolution of incidents
- To develop and maintain knowledge articles and procedures to improve incident handling and resolution
- To participate in incident review meetings to identify areas for improvement
- To collaborate with other departments to ensure effective communication and escalation of incidents
Required Skills and Qualifications:
To be successful in this role, you will need:
- A minimum of 8-10 years of experience in incident management
- ITIL Foundation V3 or V4 certification
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Benefits:
As an Incident Management Strategist at Tata Consultancy Services, you can expect a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Others:
Please note that this job description is not an exhaustive list of responsibilities and may change based on business needs.
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