Incident Management Professional

3 days ago


Noida, Uttar Pradesh, India Tata Consultancy Services Full time
Job Description

We are seeking a highly skilled Incident Management Professional to join our team at Tata Consultancy Services.

Key Responsibilities:
  • To ensure seamless incident management by maintaining technical teams informed about incident status, associating incidents with other records, and assigning unresolved incidents to appropriate support groups.
  • To provide first-line investigation and diagnosis of all incidents and service requests, verifying resolution with users and resolving incidents in ITSM tools.
  • To escalate major incidents to the incident and/or problem manager, ensuring activities within processes meet associated Service Level Agreements or Operational Level Agreements.
Requirements:
  • A minimum of 8-10 years of experience as an Incident Manager, with at least ITIL Foundation V3 or V4 certification.
  • Strong analytical and problem-solving skills, with the ability to identify potential problems and trends.
  • Excellent communication and leadership skills, with the ability to guide incident process coordinators and establish continuous process improvement cycles.
About Us:

Tata Consultancy Services is a leading global IT services company that provides innovative solutions to clients across various industries.

Estimated Salary:

$120,000 - $150,000 per annum, based on location and experience.



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