Incident Management Professional
3 days ago
We are seeking a highly skilled Incident Management Professional to join our team at Tata Consultancy Services.
Key Responsibilities:- To ensure seamless incident management by maintaining technical teams informed about incident status, associating incidents with other records, and assigning unresolved incidents to appropriate support groups.
- To provide first-line investigation and diagnosis of all incidents and service requests, verifying resolution with users and resolving incidents in ITSM tools.
- To escalate major incidents to the incident and/or problem manager, ensuring activities within processes meet associated Service Level Agreements or Operational Level Agreements.
- A minimum of 8-10 years of experience as an Incident Manager, with at least ITIL Foundation V3 or V4 certification.
- Strong analytical and problem-solving skills, with the ability to identify potential problems and trends.
- Excellent communication and leadership skills, with the ability to guide incident process coordinators and establish continuous process improvement cycles.
Tata Consultancy Services is a leading global IT services company that provides innovative solutions to clients across various industries.
Estimated Salary:$120,000 - $150,000 per annum, based on location and experience.
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