Service Management Specialist

7 days ago


Noida, Uttar Pradesh, India Tata Consultancy Services Full time

Job Title: Service Management Specialist

About Tata Consultancy Services

Tata Consultancy Services (TCS) is a leading IT services company that provides innovative solutions to businesses worldwide.


Estimated Salary Range: ₹1,200,000 - ₹1,800,000 per annum

This salary estimate is based on the job requirements and location in Noida. The actual salary may vary depending on factors such as experience, qualifications, and performance.


Job Description:Key Responsibilities:
  1. Investigate and diagnose Incidents and Service Requests in a timely manner.
  2. Associate Incidents with other relevant records to ensure efficient resolution.
  3. Assign unresolved Incidents to appropriate Tier 2 Support Groups for further action.
  4. Verify resolution with users and resolve Incidents in the ITSM tool.
  5. Escalate Major Incidents to the Incident and/or Problem Manager as needed.
  6. Evaluate the impact of Incidents on business operations and identify opportunities for process improvement.


Required Skills and Qualifications:
  • Strong understanding of ITIL Foundation concepts and practices.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Proficiency in using ITSM tools and software applications.


Benefits:

TCS offers a comprehensive benefits package, including medical insurance, retirement plans, and paid time off. Employees also have access to ongoing training and development opportunities to enhance their skills and career prospects.


Location:

This role is based in Noida, India, and requires regular attendance at the office. TCS prioritizes employee well-being and offers flexible working arrangements to support work-life balance.


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