Global Technical Operations Expert
23 hours ago
We are seeking a highly skilled Global Technical Operations Expert to join our team at Ameriprise India LLP. As a key member of our operations team, you will be responsible for providing end-to-end production support and resolving incidents arising in and around the Insurance and Annuities Application's Distributed systems.
About the RoleThis is a full-time opportunity working in an inclusive, collaborative culture that rewards your contributions. You will work closely with our teams to identify proactive incident circumvention, support batch operations, and work on rotation basis during day and night operations shifts.
Key Responsibilities- Respond to incidents and proactively manage potential issues to minimize business impact
- Support batch operations for Distributed systems, ensuring smooth execution and minimal downtime
- Work on rotation basis during day and night operations shifts, supporting both night batches and daytime operations
- Identify performance enhancements and improvements for applications, driving process changes and automation initiatives
- Provide 24x7 on-call support, working during hours that accommodate a portion of the US workday or during the full US workday shift (India night shift)
To be successful in this role, you will need:
- Bachelor's degree in Computer Science, MIS, or related equivalent experience
- 4-7 years of broad technical experience with proven expertise in areas such as TWS/Workload schedulers, SQL Server, Operating Systems (Windows/Linux/Unix), JAVA/.NET/XML, Middleware
- Experience working with ServiceNow and monitoring tools (Dynatrace, SiteScope)
- Proven track record in production support, proactive incident management, and batch monitoring
- Familiarity with IT environments governed by ITIL framework, with experience in Change, Incident & Problem Management activities
- Knowledge of Software Development Lifecycle and the different phases involved in Application Development
Prior experience with:
- ITIL certification
- Insurance and Annuities knowledge
- Mainframe/Vantage systems
- Strong written and verbal communication skills, with ability to translate technical information to non-technical audiences
- Excellent problem-solving skills in multiple functional infrastructure/application areas
- Strong customer service orientation and attention to detail
The estimated salary for this position is ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.
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