Global Technology Operations Expert

6 days ago


Noida, Uttar Pradesh, India Ameriprise Financial Full time
About Ameriprise Financial
Ameriprise India LLP has been a leading provider of client-based financial solutions for over 125 years. Headquartered in Minneapolis, we have a global presence with a focus on Asset Management and Advice, Retirement Planning, and Insurance Protection. Our inclusive and collaborative culture rewards contributions and values teamwork among talented individuals passionate about delivering high-quality work.

Job Description:
We are seeking a skilled Senior Technical Operations Analyst to join our team. As a key member of our operations team, you will be responsible for providing end-to-end production support and resolving incidents arising in and around the Insurance and Annuities Application's Distributed systems. Your expertise will ensure quick restoration of service degradation, minimizing business impact.

Key Responsibilities:
• Respond to incidents and identify proactive incident circumvention strategies
• Support batch operations for Distributed systems
• Collaborate with the operations team to achieve seamless night and day shifts
• Recommend performance enhancements and improvements for applications
• Provide 24/7 on-call support, accommodating a portion of the US workday or full-day shift, including weekends and holidays
• Work towards continuous service improvements, automating processes wherever possible
• Be open to working across Distributed and Mainframe Technologies and App Dev and Production support roles as per company needs

Required Qualifications:
• Bachelor's degree in Computer Science, MIS, or related experience considered
• 4-7 years of broad technical experience with proven expertise in TWS/Workload schedulers, SQL Server, Operating Systems (Windows/Linux/Unix), JAVA/.NET/XML, Middleware
• Experience with ServiceNow and monitoring tools (Dynatrace, SiteScope)
• Background in Production support, Proactive incident management, and Batch monitoring
• Familiarity with IT environments governed by the ITIL framework and Change, Incident & Problem Management activities
• Knowledge of Software Development Lifecycle and Application Development phases

Preferred Qualifications:
• ITIL certification
• Insurance and Annuities knowledge highly preferred
• Mainframe/Vantage systems knowledge advantageous
• Strong written and verbal communication skills for translating technical information to non-technical audiences
• Excellent problem-solving skills in multiple infrastructure/application areas
• Customer service orientation and attention to detail for resolving issues
• Experience creating, championing, and maintaining processes, procedures, and policies
• Operations experience preferably in the financial services industry or similar regulated environment

Salary Estimate:
The salary for this role is estimated at approximately $120,000-$150,000 per annum, based on the location, job requirements, and market standards.

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