
Hotel Night Auditor
3 days ago
Our hotel is seeking a skilled Front Desk Manager to join our team. This role will be responsible for overseeing the overnight front desk and accounting tasks, ensuring seamless guest experience and financial accuracy.
The ideal candidate will have a minimum of 3+ years of experience in front desk management, with strong math and accounting skills, proficiency in MS Office and PMS software, and excellent verbal and written communication skills.
Candidates must be detail-oriented, organized, and able to work effectively in a team environment. A degree in Hotel Management or related field is preferred.
- Provide warm and friendly service to guests overnight.
- Handle reservations and arrange for amenities like wake-up calls, taxis, and shuttle services.
- Assist guests, VIPS, VVIPS with exceptional service and follow-up as necessary.
- Post room charges and taxes to guest accounts and process invoices.
- Balance cash drawers, process credit card transactions, and verify receipts.
- Track key financial metrics such as room occupancy rates and revenues.
- Prepare end-of-day reports and summary cash balances for hotel management.
- Verify the completion of end-of-day tasks by previous shifts.
- Communicate with other departments like housekeeping and maintenance to ensure service delivery.
- Oversee the hotel safe and ensure the security of guest valuables.
- Audit and reconcile the hotel's daily financial accounts, including revenue, charges, and payments.
- Respond to guest inquiries and requests in a timely and efficient manner.
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