Dynamic Hotel Operations Leader

5 hours ago

Kollam, Kerala, India beBeeManagement Full time ₹ 50,00,000
Executive Assistant Manager Job Description

The role of Executive Assistant Manager is pivotal in maintaining high service standards, enhancing guest satisfaction, and driving operational success while aligning with organizational goals.

This leadership position involves overseeing all aspects of hotel operations, supporting the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.

The ideal candidate will have a minimum of 5 years of experience in a managerial role within hotel operations, proven leadership, organizational, and communication skills.

  • Key Responsibilities:
    • Oversee day-to-day hotel operations and support the General Manager in all operational matters.
    • Assign duties to Heads of Departments (HODs) and monitor performance to ensure compliance with hotel policies and standard operating procedures.
    • Act as the hotel's Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.
    • Monitor guest feedback across platforms and drive the service recovery process.
    • Ensure full compliance with all operational controls, SOPs, policies, and service standards.
    • Resolve guest complaints promptly and implement effective service recovery strategies.
    • Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.
    • Foster owner loyalty through proactive communication and by delivering consistent business results.
Requirements:
  • Minimum of 5 years of experience in a managerial role within hotel operations.
  • Proven leadership, organizational, and communication skills.
  • Ability to work night shifts (Monday through Saturday).
  • Strong problem-solving skills and a guest-first mindset.
What We Offer:
  • Competitive salary package
  • A collaborative and supportive remote work environment
  • Opportunity to work with a dedicated and professional team

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