Technical Support Specialist

5 days ago


Delhi, Delhi, India Heamons Systems Full time

**Job Overview**

 

Heamons Systems is seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing top-notch technical support to our customers.

 

Key Responsibilities:

  • Provide phone, email, and remote support to troubleshoot various technical problems
  • Install and configure computer hardware, software, peripherals, and networking equipment
  • Resolve issues with internet connectivity, printers, scanners, and other equipment
  • Perform troubleshooting to diagnose system failures and identify root causes
  • Escalate complex issues to the appropriate teams if unable to resolve them independently
  • Provide new system orientation and training to end users
  • Document technical issues and solutions in a ticketing system

 

Requirements:

  • Diploma or graduation with a minimum of 1 year of experience working in a similar role
  • Ability to understand customer requirements precisely
  • Good communication skills
  • Ability to work in a team
  • Good customer service skills
  • Skills to educate non-technical users on utilizing technology
  • Apply logical thinking to tackle technical challenges
  • Prioritize and handle high volumes of support requests


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