IT Support Specialist

2 days ago


Delhi, Delhi, India Tata Consultancy Services Full time
Job Overview
Tata Consultancy Services is seeking a skilled Service Desk Specialist to join our team. In this role, you will provide exceptional customer care and technical support for end-users experiencing IT-related issues.

About the Role
This is an exciting opportunity for a technically knowledgeable individual with excellent communication skills to work in a fast-paced environment. You will be responsible for troubleshooting and resolving L1/L2 incidents, documenting actions in Service Now, and escalating complex issues to the relevant teams.

Key Responsibilities
- Respond to incidents and requests via phone or Service Now tool within SLA requirements
- Investigate and diagnose incidents, taking necessary action to resolve or escalate to the correct onward support team
- Document all actions clearly according to process in Service Now system

Requirements
- 4-6 years of experience in a similar role
- Excellent spoken English and written communication skills
- Ability to work rotating shifts and flexible for shift rotation

Skills and Qualifications
- Windows 10 knowledge and typical End User configuration tools, such as AD, MIM
- Experience in network and systems monitoring
- Knowledge of O365 and Sharepoint
- Servicenow or other ITIL call management system experience
- Good working knowledge of ITIL

What We Offer
TCS offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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