Technical Support Specialist
3 weeks ago
Niksun is the worldwide leader in making the unknown known. We use next-generation technology to revolutionize network and service security, protection, and management.
The company develops and deploys a range of award-winning forensics, compliance, security surveillance, and performance management solutions for various applications.
Main Responsibilities:- Respond to customer incidents by conducting preliminary assessments to identify product or system issues.
- Debug and track issues until resolution by analyzing their source and impact on hardware, network, and storage resources.
- Support cloud solutions, application installations, updates, and upgrades, as well as testing, deployment, maintenance, and enhancement of software solutions.
- Address bugs and escalate them to engineering teams for code verification and accuracy testing.
- Familiarity with different hardware components: processing, networking, and storage.
- Understanding of cloud computing technologies such as Kubernetes, Docker, and YAML files.
- Experience in providing technical support to global clients.
- Excellent problem-solving and communication skills.
- Three years of experience in DevOps support and programming languages (preferably shell scripting).
- One year of experience in testing and maintaining software products.
- One year of experience in cloud computing and related technologies.
- Bachelor's degree in computer science or equivalent software engineering discipline.
Niksun Cloud Support operates 24/7/365, requiring shift work including day, night, weekends, and holidays.
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