Data Entry and Technical Support Specialist

4 days ago


Delhi, Delhi, India Atlanta Systems Full time

We are Atlanta Systems, a leading manufacturer of IoT products and solutions. We are seeking a highly motivated and detail-oriented individual to join our team as a Data Entry and Technical Support Specialist.

The successful candidate will be responsible for entering data into Microsoft Excel, activating and renewing SIM cards, troubleshooting and testing devices, providing remote support via video calls, taking inbound calls and maintaining records of customer complaints, coordinating with hardware or software teams to resolve customer queries, and providing solutions to customers within specified deadlines.

Responsibilities include:

  • Entering data into Microsoft Excel
  • Activating and renewing SIM cards
  • Troubleshooting and testing devices
  • Providing remote support via video calls
  • Taking inbound calls and maintaining records of customer complaints
  • Coordinating with hardware or software teams to resolve customer queries
  • Providing solutions to customers within specified deadlines

Required Skills and Qualifications:

  • ARM Microcontroller
  • Atmel AVR
  • Internet of Things (IoT)
  • The basics of electronics must be clear
  • Awareness of communication protocols modules microcontrollers AVR I2C and UART

Company Overview:

Atlanta Systems was incorporated in 1994 and is headquartered in New Delhi. We are India's leading manufacturer of a wide range of IoT products and solutions.

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