Technical Support Specialist

3 weeks ago

Delhi, Delhi, India NIKSUN Full time
Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

Engage with NIKSUN's clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
Maintain updates flowing to customers regarding incident resolution efforts at all times.
NIKSUN Cloud support operates 24x7x365, you'll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
Must have 1 year of experience testing and maintaining software products.
Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
Experience in providing technical support to Global clients.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Hands-on experience with Windows/Linux OS environments.
Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.

Required Skills and traits:

Experience providing technical support to Global clients
Excellent problem solving and communication skills.
NIKSUN encourages teamwork, collaboration, and knowledge sharing.
Mentor other team members and push the team for success.

Professional Requirements:

Bachelor's Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

  • Technical Support Specialist

    7 days ago

    Delhi, Delhi, India Saffron Tech Pvt Ltd Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Saffron Tech Pvt. Ltd. As a Technical Support Specialist, you will be responsible for resolving technical issues and providing technical assistance to clients.About the RoleAnalyze technical issues and provide solutions to resolve them efficiently.Collaborate with our offshore...

  • Technical Support Specialist

    7 days ago

    Delhi, Delhi, India EnnovaTech Solutions Full time

    Company DescriptionEnnovaTech Solutions, established in late 2015, focuses on bringing technology solutions to the Hospitality Industry. With a team combining over 35 years of experience from technology-driven sectors such as Oil & Gas and Security systems, we stand out from our competitors. Our dynamic and youthful approach drives innovation in the...

  • Technical Support Specialist

    1 week ago

    Delhi, Delhi, India Saffron Tech Pvt Ltd Full time

    Job OverviewWe are seeking an experienced Technical Support Specialist to join our team at Saffron Tech Pvt Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

  • Technical Support Specialist

    3 days ago

    Delhi, Delhi, India RIGOL TECHNOLOGIES Full time

    Job Description: As a Technical Support Specialist at RIGOL TECHNOLOGIES, you will play a critical role in providing exceptional support to our customers in the Test & Measurement industry. Your primary responsibility will be to assist customers with instrument and application setup, as well as support their development requests. You will work closely with...

  • Technical Support Specialist

    2 days ago

    Delhi, Delhi, India Job World Full time

    Job DescriptionCompany Overview:We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Job World. As a Customer Service Agent, you will be the first point of contact for customers seeking assistance with their queries and issues.Responsibilities:- Provide exceptional customer service through various channels (phone,...

  • Support Specialist Role

    7 days ago

    Delhi, Delhi, India Nova Support Solutions Full time

    **Company Overview:**Nova Support Solutions is a customer-centric organization committed to delivering top-notch support and services to our clients.Job Description:We are looking for a skilled Customer Service Representative who can communicate effectively in clear, neutral English with no accent.The ideal candidate will be passionate about helping...

  • Technical Support Specialist

    3 days ago

    Delhi, Delhi, India Yashoda Tech Solutions Full time

    About Yashoda Tech SolutionsYashoda Tech Solutions is a premier IT solutions provider specializing incloud computing, cybersecurity, web development, automation, and managed IT services. With overa decade of experience, we help businesses streamline their IT operations,migrate to cloud environments, and enhance theirdigital transformation journey. Our...

  • UI Technical Support Specialist

    5 days ago

    Delhi, Delhi, India BU Consultants Full time

    Job OverviewBU Consultants is seeking a highly skilled UI Technical Support Specialist to join our team. In this role, you will be responsible for investigating, diagnosing, and resolving issues in production environments by analyzing logs, metrics, and performance data.Key Responsibilities• Collaborate with development and operations teams to ensure...

  • Technical Support Specialist

    4 days ago

    Delhi, Delhi, India Saffron Tech Pvt Ltd Full time

    As a Technical Support Specialist at Saffron Tech Pvt Ltd, you will play a vital role in delivering exceptional IT services to our clients across the globe.We are a result-driven digital transformation company with over 16 years of experience in transforming businesses through digitization. Our team of 150+ members is committed to providing top-notch...

  • Technical Support Specialist

    24 hours ago

    Delhi, Delhi, India Oracle Full time

    About the RoleThis position requires a highly skilled individual who can provide exceptional support to Oracle customers. As a Technical Support Specialist, you will be the primary point of contact for customers, handling inquiries and resolving technical issues related to Oracle products.Main ResponsibilitiesDeliver high-quality support to customers via...

  • Shopify Technical Support Specialist

    4 days ago

    Delhi, Delhi, India Artos Software Full time

    OverviewAt Artos Software, we're on a mission to empower e-commerce merchants with innovative solutions. Our team is dedicated to building and maintaining cutting-edge Shopify apps that simplify the merchant's journey. As a Technical Support Specialist, you'll play a vital role in ensuring our customers have an exceptional experience with our products.Job...

  • Technical Desktop Support Specialist

    5 days ago

    Delhi, Delhi, India AVASO Technology Solutions Full time

    AVASO Technology Solutions is a global leader in providing innovative IT solutions and services, specializing in delivering cutting-edge technology support and managed services. We are committed to helping businesses thrive with reliable and efficient IT services.Job OverviewWe are seeking an experienced Technical Desktop Support Specialist to join our team...

  • Highly Skilled Technical Support Specialist

    5 days ago

    Delhi, Delhi, India CloudHire Full time

    Job OverviewAt CloudHire, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance to our clients using our Linux-based and AWS-hosted Platform-as-a-Service offering.In this role, you will have the opportunity to work on a...

  • Technical Support Specialist

    4 days ago

    Delhi, Delhi, India Artos Software Full time

    Company: Artos SoftwareType: Full timeLocation: RemoteShift: Night Shift - 6PM to 3AM ISTSalary: Flexible (6 lacs to 10 lacs per annum)Artos Software is on a mission to solve problems for e-commerce merchants with simple yet powerful applications & tools. Our company builds and maintains two Shopify apps:STOQ – A back-in-stock notification and preorder...

  • Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India Artos Software Full time

    Company:Artos SoftwareType: Full timeLocation: RemoteShift:Night Shift - 6PM to 3AM ISTSalary: Flexible (6 lacs to 10 lacs per annum)Artos Software is on a mission to solve problems for e-commerce merchants with simple yet powerful applications & tools. Our company builds and maintains two Shopify apps:STOQ– A back-in-stock notification and preorder app...

  • Technical Support Specialist

    1 week ago

    Delhi, Delhi, India Artos Software Full time

    Company:Artos SoftwareType: Full timeLocation: RemoteShift:Night Shift - 6PM to 3AM ISTSalary: Flexible (6 lacs to 10 lacs per annum)Artos Software is on a mission to solve problems for e-commerce merchants with simple yet powerful applications & tools. Our company builds and maintains two Shopify apps:STOQ– A back-in-stock notification and preorder app...

  • Technical Support Specialist Leader for Telecom Operations

    3 days ago

    Delhi, Delhi, India CSG Full time

    We are seeking a seasoned Technical Support Specialist to lead our team in Telecom operations. The successful candidate will have extensive experience in IT support, particularly in the Telecom industry, and a proven track record of driving process improvement efforts.About the RoleAs a Technical Support Specialist Lead, you will be responsible for providing...

  • IT Support Specialist

    5 days ago

    Delhi, Delhi, India AVASO Technology Solutions Full time

    Company OverviewAVASO Technology Solutions is a global leader in IT solutions and services, specializing in providing top-notch support and managed services. We are dedicated to delivering innovative technology solutions to clients worldwide.We are currently looking for an experienced IT Support Specialist to join our team in India. This is a freelance,...

  • Product Support Specialist

    2 weeks ago

    Delhi, Delhi, India Multiplier Full time

    Role Description :We are seeking a highly experienced and customer-oriented Senior Product Support Specialist to join our growing Customer Success team. In this role, you will serve as a subject matter expert, providing advanced technical support and guidance to our customers. You will be responsible for resolving complex issues, mentoring junior support...

  • Product Support Specialist

    3 days ago

    Delhi, Delhi, India Mobishastra Technologies LLC Full time

    About the PositionWe're seeking a Product Support Specialist to join our team at Anantya.ai. As a Product Support Specialist, you'll be responsible for providing technical assistance to customers who encounter issues with our products and services.Your primary responsibilities will include:Providing prompt and effective customer support by addressing...