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Technical Desktop Support Specialist

1 week ago

Delhi, Delhi, India AVASO Technology Solutions Full time

AVASO Technology Solutions is a global leader in providing innovative IT solutions and services, specializing in delivering cutting-edge technology support and managed services. We are committed to helping businesses thrive with reliable and efficient IT services.

Job Overview

We are seeking an experienced Technical Desktop Support Specialist to join our team in Bangalore, India. The successful candidate will provide technical support, troubleshooting, and IT assistance to end-users, requiring strong technical skills and a customer-focused approach.

Key Responsibilities
  • Provide first/second-level contact and problem resolution for customer issues.
  • Work with third-party vendors to remediate complex AV issues as needed.
  • Communicate timely issue status and resolution to customers.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware, enterprise anti-virus solutions, and helpdesk ticketing systems.
Required Skills & Qualifications
  • Bachelor's degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Minimum of 18 months years of IT experience.
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Ability to multitask, determine priorities, and meet SLAs.
  • Excellent communication, relationship-building, and internal customer service skills.

About AVASO Technology Solutions

We offer dynamic work environment, career growth opportunities, and continuous learning. Our competitive salary and benefits package allow you to grow professionally and personally. Join us in shaping the future of IT solutions.