Senior Technical Support Professional

3 weeks ago


Delhi, Delhi, India Artos Software Full time
Technical Support Specialist

Artos Software is seeking a skilled candidate to join our team as a Technical Support Specialist. This role is ideal for professionals with experience in the Shopify ecosystem, particularly those who have worked with Shopify apps and themes.

Key Responsibilities:
  • Provide exceptional support by communicating with customers through email, live chat, and video calls.
  • Utilize technical expertise to resolve complex issues for customers and find innovative solutions.
  • Build strong relationships with our customers and become their trusted advisor.
  • Develop and execute customer success initiatives to drive business growth.
  • Devise creative solutions to address any challenges that arise and deliver exceptional customer experiences.
  • Collaborate closely with teammates in Merchant Success and Engineering to enhance customer satisfaction.
  • Lead or contribute to strategic initiatives across the company, including data analysis, product adoption, documentation, and more.
Required Skills and Qualifications:
  • Minimum 2 years of experience providing technical support for a Shopify app.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in HTML, CSS, JS, or other programming languages, with a willingness to learn and adapt.
  • Completed a university degree or college diploma.
  • A strong passion for helping customers succeed.
  • Ability to work independently and manage tasks efficiently.
  • Effective conflict resolution and negotiation skills.
About Artos Software:

Artos Software is dedicated to simplifying e-commerce for merchants with intuitive applications and tools. Our company develops and maintains two Shopify apps: STOQ and Filemonk. As a small team, we're driven by experienced founders who have previously built and sold successful businesses. We're on a mission to make our third venture bigger than ever before.

Why Work with Us?
  • Opportunity to collaborate with experienced founders and gain hands-on experience in a dynamic environment.
  • Potential for rapid learning and growth on the job.
  • Chance to excel in your role and take on new challenges.
  • Competitive compensation packages with team bonuses and revenue growth incentives.
  • Excellent benefits, including grocery, fitness, and internet reimbursements.
  • Access to modern AI tools to streamline your work.
  • Flexibility to work remotely from anywhere.


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