Assistant Manager Technical Support

2 weeks ago


Delhi, Delhi, India Qube Cinema Full time

Job Summary:

The ideal candidate should possess strong technical skills, effective communication abilities, and a keen eye for detail. As a field engineer, you will diagnose and resolve problems while maintaining customer relationships.

Field Engineer Responsibilities:

  • Primary duties include installing, configuring, troubleshooting, and supporting front-end client systems within complex broadcast IT setups.
  • Work independently on client systems with guidance from superiors, demonstrating the ability to quickly analyze reported issues and act promptly for timely resolution or escalation to senior members.
  • Receive support calls from customers, capture complete information about the issue, and work to resolve or escalate to senior team members.
  • Commit to delivering technical support in time-sensitive environments for live TV broadcast sites and critical applications. Quickly troubleshoot and diagnose issues via phone, remote, onsite, or email for systems presented.
  • Communicate clearly with customers and senior team members, regularly updating complete details and developments of the case.
  • Periodically update detailed system and software information installed at customer sites in the region.
  • File and submit periodic tech call sheets, case status, and expenses to the reporting officer.

Required Skills:

  • Knowledge of Networking, IT Servers, Storages, and Troubleshooting is essential.
  • A minimum of 3 to 8 years of work experience is required.
  • Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices.
  • A good command over Operating Systems (Windows & Linux).
  • Effective communication and interpersonal skills.
  • Broadcast IT administration knowledge and Broadcast workflow knowledge.
  • A knowledge of Avid Products and Avid Broadcast workflow is an added advantage.


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