Technical Support Manager

3 weeks ago


Delhi, Delhi, India ViewSonic Full time
ViewSonic Corporation, headquartered in Brea, California, is a leading global provider of computing, electronics, and communications solutions. Founded in 1987, ViewSonic's mission is to be the preferred global brand of visual solutions as we continue to focus on AV-centric product offerings including HT /4K /Laser projector and IFP. ViewSonic continues to pioneer in visual technology innovation to build a connected and ever-reaching digital future. ViewSonic is the fastest-growing company and market leader globally and locally.

Key Responsibilities
1. Direct View LED / LED Video Wall installation & Repair knowledge.
2. DLED Service support with Lowest TAT
3. Experience in Interactive Flat Panel / Commercial Display / Projector / Monitor / Mini PC
4. Understanding Circuit Block Diagram
5. Strong problem-solving & troubleshooting Skills 6. Technical Support to Engineer / Sales / Business Partner
7.

Have experience in managing service centers or experience in handling RMA
8. Spare Part planning specially DLED / IFP & RTV
9. Escalation Handling, TAT Management
10. Ability to propose improvement measures when encountering problems
11. Willing to learn new products and technologies

Qualification:
o Diploma or B.Tech
o

Should be from DLED background
o Fluent in communication o Strong understanding service of DLED/IFP/Projector
o Willingness to travel Base

Location: Delhi

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