Senior IT Support Specialist
5 days ago
At LTIMindtree, we are looking for a highly skilled Senior IT Support Specialist to join our team.
Job Overview
The successful candidate will be responsible for providing technical support and assistance to our clients in a rotational shift, primarily focusing on US shifts (6.30 pm to 6.30 am IST).
About the Role
This role is ideal for individuals with strong technical knowledge of Microsoft Teams Administration, Office 365, and Server Roles.
We are seeking someone with hands-on expertise in troubleshooting and resolving issues related to Teams Sign in, Calling, and licensing. Additionally, experience with PSTN Calling, Direct routing, and Call quality Dashboard is a plus.
Key Responsibilities
- Provide technical support and assistance to clients in a rotational shift.
- Maintain knowledge of Microsoft Teams Administration, Office 365, and Server Roles.
- Troubleshoot and resolve issues related to Teams Sign in, Calling, and licensing.
- Experience with PSTN Calling, Direct routing, and Call quality Dashboard.
- Collaborate with the team to identify and implement solutions to improve client satisfaction.
- Develop and maintain strong communication skills to effectively interact with clients and colleagues.
Requirements
- Strong understanding of Active Directory and its applications.
- Knowledge of Skype for Business Hybrid and its components.
- Bachelor's degree in Computer Science or a related field.
- Minimum 2 years of experience in IT Support or a related field.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
What We Offer
We offer a dynamic and challenging work environment that encourages growth and development. Our team members enjoy competitive compensation packages, comprehensive benefits, and opportunities for professional advancement.
Why Join Us
LTIMindtree is a leading global consulting and technology services company that empowers businesses to succeed in a rapidly changing world. By joining our team, you'll become part of a diverse and inclusive community that values innovation, collaboration, and customer satisfaction.
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