Technical Support Specialist

7 days ago


Delhi, Delhi, India Upwork Full time

**The Ideal Candidate**

We are seeking an experienced Senior IT Consultant to join our team. As a senior IT consultant, you will provide expert guidance and assistance to customers who are using Microsoft 365 products and services.

About the Role

  • Provide technical solutions to customers who are experiencing issues with their Microsoft 365 subscriptions
  • Use troubleshooting knowledge and tools to resolve customer issues
  • Approach customers to understand their business needs and provide personalized recommendations for improving productivity and collaboration
  • Educate customers on the use of Microsoft 365 products and services and provide guidance on best practices for improving productivity and collaboration
  • Collaborate with other technical support engineers and cross-functional teams to resolve complex technical issues

Requirements

  • At least 5 years of experience in one or more of the following areas: Microsoft 365 administration, Microsoft 365 consultancy, Microsoft 365 deployment, Microsoft 365 migration, Microsoft 365 technical support
  • Solid general understanding of Microsoft 365 workloads and specialized knowledge of at least one of the following workloads: Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft Teams, Microsoft Office, Microsoft OneDrive for Business, Microsoft Identity Management Solutions
  • Strong leadership and management skills


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