Technical Support Specialist

5 days ago


Delhi, Delhi, India Desk365 Full time

At Desk365, a fast-growing SAAS startup based in Silicon Valley, we are developing the next generation of enterprise software products. Established in 2020, Desk365 has become the preferred choice for over 5,000 progressive companies globally. Our team is led by Kumar Krishnasami, an IIT Madras alumnus with a rich 25-year tenure in the software industry.

We aim to be at the forefront of software innovation and strive to provide exceptional customer service and technical support to our clients. In this role, you will troubleshoot product issues, provide solutions, and ensure customer satisfaction. The ideal candidate will have at least 3-4 years of experience in customer support, with the ability to handle technical queries and resolve issues efficiently.

Key Responsibilities:
  • Provide outstanding customer support through various channels.
  • Diagnose technical issues and guide customers through effective solutions.
  • Troubleshoot and resolve product-related issues, escalating to Engineering teams if necessary.
  • Document customer interactions, issues, and solutions in the support system.
  • Collaborate with other teams to improve customer experience.

As a Technical Support Specialist, you will be responsible for providing prompt and accurate feedback to customers, responding to customer inquiries regarding product features, functionality, and troubleshooting issues, and contributing to developing and updating the knowledge base, FAQs, and troubleshooting guides.

Required Skills and Qualifications:
  • Proven working experience of 3-4 years in enterprise technical support or as a technical engineer.
  • Ability to handle high-pressure situations and provide calm, professional responses.
  • Deep knowledge of the product that the technician is supporting.
  • Strong understanding of technical concepts and troubleshooting techniques.


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