
Senior Technical Support Specialist
17 hours ago
This role is a critical component of our organization, as the Customer Service Representative will play a key part in ensuring smooth operations and supporting clients with technical tools and systems.
The ideal candidate will have strong verbal and written communication skills, be highly skilled and customer-focused, and have 2+ years of experience in client services, technical support, or business operations.
- Key Responsibilities:
- Provide exceptional customer service by resolving inquiries and issues related to technical tools, platforms, and services.
- Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
In this role, you will be responsible for troubleshooting technical problems, providing proactive solutions, assisting in the onboarding and training of clients, collaborating with internal teams, analyzing client data, developing and implementing business operations processes, managing client relationships, and ensuring clear communication and timely issue resolution.
Key Requirements:
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
- Exceptional verbal and written communication skills (Mandatory)
- 2+ years of experience in client services, technical support, or business operations.
- Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions).
We are seeking a highly skilled and customer-focused professional to join our team. If you have a passion for delivering exceptional customer experiences and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.
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