
Solar Energy Technical Support Specialist
2 days ago
Solar Energy Technical Support Specialist
You will work as part of the construction team, supporting sales, design, and customer service departments while reporting to the construction engineering manager.
Key Responsibilities
- Provide high-level technical support to installation companies/customers/manufacturers (troubleshooting, problem resolution, RMA's).
- Handle and log all technical calls/emails.
- Perform installation quality checks & collect installer feedback.
- Maintain CRM records and prioritize customer service/maintenance requests.
- Escalate critical issues to the Construction Manager.
- Track post-installation smart meter applications.
Required Skills and Qualifications
- Experience in the solar industry or education in renewable energy preferred.
- Strong communication (written & verbal) and interpersonal skills.
- Engineering/Technical Support/Service Engineer background.
- Knowledge of solar, battery systems, and electrical diagrams.
- Familiarity with CRM tools & MS Office.
- Problem-solving mindset, self-motivated, flexible with hours.
Benefits and Opportunities
- Growing company with opportunities for professional development.
- Collaborative work environment with a dedicated team.
- Competitive compensation package.
About this Role
- This is a full-time position.
- The ideal candidate will have experience working in the solar industry.
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