Technical Support Specialist

1 day ago


Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 8,00,000

Job Title: Technical Support Specialist

Overview:

The role of a Technical Support Specialist is to provide high-quality technical support and assistance to clients. This includes troubleshooting, resolving issues, and performing routine system maintenance tasks.

Responsibilities:

  • Provide day-to-day support to clients, resolving technical issues related to software applications and systems.
  • Investigate and resolve root causes of recurring issues and suggest improvements.
  • Collaborate with internal teams or third-party vendors to resolve complex issues or implement system improvements.
  • Conduct basic system testing and help identify issues during updates, upgrades, or integrations.

Qualifications:

  • Bachelor's degree in Information Technology or a related domain.
  • 0-1 years of experience in application support, IT support, or sales operations.
  • Solid understanding of core software modules.
  • Familiarity with system upgrades, patching, and release management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and coordination skills.

Skills:

  • Experience in implementing or supporting business process automation.
  • Familiarity with MS SQL or database management.
  • Previous experience in a support role within a professional services firm is preferred.

Languages:

English & Tamil

Soft Skills:

  • Strong problem-solving
  • Excellent communication and interpersonal skills
  • Capable of handling user queries with understanding and patience
  • Adaptability to changing systems and business needs
  • Effective time management and multitasking abilities
  • Collaboration across cross-functional teams


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