ServiceNow Technical Support Specialist

1 day ago

Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description:

A key member of our technical team, the successful candidate will provide exceptional support to users utilizing ServiceNow. This includes troubleshooting and resolving issues related to the platform, as well as collaborating with other teams to ensure seamless integration.

  • Troubleshoot and resolve complex issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades to ensure the platform remains stable and operational.
  • Provide expert-level support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate closely with IT teams to ensure effective operation of the ServiceNow platform.

Requirements:

  • ServiceNow Certified System Administrator (CSA) or equivalent required
  • 5 years of experience in Information Technology operations.
  • Advanced knowledge of ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Strong problem-solving and customer service skills.
  • Bachelor's degree in Information Technology or Computer Science is preferred.

What We Offer:

  • Comprehensive Health Benefits: Medical, dental, and vision plans that prioritize your well-being.
  • Flexible Time Off: Generous paid time off to relax and recharge.
  • Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
  • Supportive Environment: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
  • Professional Growth: The FedTec Applause program recognizes outstanding contributions, while our Learning & Development programs support your career growth.

About Us:

We are a family-oriented organization committed to building transparent relationships with our employees and partners. We prioritize your safety, health, and happiness through our Total Well-Being program.

As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law.

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