Horizon VDI Technical Specialist

18 hours ago

Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 10,00,000 - ₹ 15,00,000
Role Overview

This is an exciting opportunity for a dedicated and customer-focused professional to join our team. As a Support Specialist, you will be the primary technical resource supporting and maintaining the VMware Horizon VDI platform across all levels of the support model.

Key Responsibilities
  • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations.
  • Perform root cause analysis for recurring issues and implement permanent fixes.
  • Maintain user entitlement mappings and access to appropriate VDI pools.
  • Monitor system health and generate reports on performance, usage, and capacity.
  • Test and implement updates, patches, and version upgrades to Horizon components and base images.
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues.
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase.
  • Coordinate UAT testing for new images or configurations with business stakeholders.
  • Participate in change management and implementation planning for VDI-related initiatives.
  • Support onboarding and training for new users accessing the VDI environment.
Requirements
  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).
  • 2+ years in IT support roles with at least 1 year supporting VDI environments.
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent.
  • Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies.
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting.

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