Technical Support Director

11 hours ago

Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 1,56,36,000 - ₹ 2,39,56,000
Job Title:

Technical Support Director

About Us:

We are on a mission to revolutionize post-acute care services.

We utilize artificial intelligence (AI) and robotic process automation (RPA) to automate complex tasks, freeing up teams to focus on delivering better patient outcomes.

Our team is fast-paced and highly skilled, with industry veterans who have built successful products for healthcare and IT.

We are seeking a seasoned professional to fill the role of Technical Support Director.

Key Responsibilities:

  • Serve as the primary contact for clients seeking technical support and production issues.
  • Monitor support/ticket queues and provide timely responses, updates, and resolutions to client inquiries and production issues.
  • Lead and manage a team of technical support specialists.

The ideal candidate will collaborate with cross-functional teams, maintain regular communication with clients, and act as a liaison between clients and internal teams.

Requirements:

To be successful in this role, you should possess:

  • A minimum of 12 years of experience in technical support or management roles within a SaaS/technology solutions environment.
  • Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical individuals.
  • Problem-solving skills and the ability to analyze information to identify root causes and recommend appropriate solutions.
  • Strong organizational and time management skills, with the ability to prioritize and multitask effectively.
Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for growth and development within the company.

What We Offer:

We offer a dynamic work environment, collaborative team culture, and a chance to make a meaningful impact in the healthcare industry.

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