Technical Support Specialist

5 days ago

Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 7,00,000 - ₹ 10,00,000
Job Title: Technical Support Specialist">

Job Description:

Luxoft has been engaged by a leading financial institution to provide technical support and configuration across the bank's banking arm and securities business under a dual-hat arrangement.

This role requires strong analytical skills with an ability to understand complex workflows, excellent communication skills to converse with various teams, and flexibility to adapt to urgent tasks as well as undertaking longer-term solutions.

The successful candidate will be a self-motivator, able to take tasks independently or as part of a team, document technical requirements or processes, and ensure that all work is completed in accordance with established procedures and standards.

Responsibilities:

  1. Provide technical support and configuration across the bank's banking arm and securities business.
  2. Support is required during UK hours and participating in overnight support rota and weekend work as required.
  3. Work with third-party software providers and raise queries or tickets if software defects are identified.
  4. Apply industry experience and ensure solutions incorporate best practices, collaborate with neighbouring technology and project teams, and ensure changes are rolled out in a coordinated manner.
  5. Work on key technical areas, ensure defects are tracked and managed, and highlight risks or concerns ensuring items are followed up or escalated appropriately.

Required Skills and Qualifications:

  • Experience of vendor application Smartstream Cash management (CMS) version 4, Control process Designer, Smart Schema, and Smartstream Recs.
  • Excellent communication skills to converse with various teams, familiar with Change Requests, attending and representing at CAB, and weekend rollout of code changes.
  • Control M' application knowledge, jobs creation, administration, alerting, file move, file watchers, and JSON.
  • Oracle 19 SQL scripting and Oracle database concepts, Linux shell scripting, and support.
  • Ability to package up and manage configuration/code changes into releases and apply to production.
  • Jboss 8 server knowledge, configuration, and support, error log analysis, and WAR file deployment.
  • JMS Queue processing and principles, GitHub software management, and Automated deployment via CI/CD pipeline.

Benefits:

The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, collaborating with experienced professionals who share a passion for delivering high-quality solutions.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Others:

As a Technical Support Specialist, you will be working closely with our cross-functional teams to deliver projects and maintain systems.

We are looking for a motivated and proactive individual who can work effectively in a team environment, communicate clearly and professionally, and demonstrate a commitment to quality and customer satisfaction.

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