Senior Technical Support Specialist

11 hours ago

Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 18,00,000
Senior Technical Support Specialist

We seek highly skilled technical support specialists to deliver exceptional remote IT support. The primary focus is on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

Key Responsibilities:

  • Microsoft 365 & Collaboration
    • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
    • Work with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
  • Device & Endpoint Management
    • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Active Directory / Azure AD
    • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  • Troubleshooting & Monitoring
    • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
    • Proactively monitor infrastructure via RMM tools and escalate systemic issues.
  • Support & Triage Leadership
    • Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
  • Customer Engagement
    • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
  • Compliance & Documentation
    • Maintain precise records of incidents, fixes, and system configurations.
    • Uphold asset-management and preventive-maintenance standards.
  • Collaboration & Escalation
    • Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.
    • Contribute to continuous improvement of knowledge bases and SOPs.
Qualifications & Requirements
  • 4+ years in IT support, including at least 2 years in a Level 2 capacity.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
  • (Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM/ticketing systems.
  • Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
  • Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.

Our team offers a collaborative environment, continuous upskilling, and opportunities to work with the latest Microsoft cloud technologies.

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