
Technical Support Specialist
8 hours ago
This role requires effective communication skills, strong analytical abilities, and proficient typing skills. As a technical support specialist, you will be responsible for troubleshooting complex issues using standard operating procedure documents.
- Key Responsibilities:
- Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
- Troubleshooting Experience: Diagnosing and resolving complex issues with SOP documents.
- Knowledge of Ticketing tools and ITIL principles.
- Familiarity with Google Workspace applications such as Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet.
- Possession of Associate Google Workspace Administrator certification is preferred.
Mandatory Requirements:
- A minimum of 15 years of regular education (10 + 2 + 3).
- Flexibility to work night shifts and rotation shifts.
- Proficiency in MS Office Word, Excel, and PowerPoint.
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