Senior Technical Support Specialist

2 days ago


Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Overview:

We are seeking a skilled professional to fill a critical role in our organization. The successful candidate will be responsible for providing expert support to end-users, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve problems.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and has experience in Veeva CRM, ITIL processes, and support (L2/L3).

The ideal candidate will have a strong background in problem-solving, analytical skills, and excellent communication skills. They will also stay up-to-date with the latest technologies and industry trends.

Key Responsibilities:

  • Resolve technical issues efficiently and effectively
  • Collaborate with cross-functional teams to achieve shared goals
  • Provide timely and effective support to end-users
  • Stay current with industry developments and emerging trends
  • Identify and implement preventive measures to reduce system downtime
  • Conduct regular audits to ensure data integrity and security


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