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Senior Technical Support Engineer

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Madurai, Tamil Nadu, India beBeeDynamics Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Position

We are seeking a skilled Technical Support Specialist to manage, maintain, and optimize our Microsoft Dynamics 365 Finance & Operations environments.

Key Responsibilities:
  • System Deployment & Environment Management:
    • Deploy solution packages via Lifecycle Services (LCS) and Azure DevOps CI/CD pipelines.
    • Perform D365 F&O developer, sandbox, and production environment updates.
    • Manage code branching strategies, including cherry-picking changes across environments.
    • Install, update, and manage ISV solutions across environments.
    • Perform system upgrades and optimizations for performance and stability.
  • Database & Maintenance Tasks:
    • Perform database refreshes across environments and execute maintenance scripts.
    • Optimize database performance and troubleshoot SQL-related issues.
  • Security & Configuration Management:
    • Modify and manage security roles for users based on access requirements.
    • Perform administrative configurations within D365 F&O.
  • Development & Troubleshooting:
    • Investigate and troubleshoot technical issues related to D365 F&O.
    • Perform small-scale development and customizations using X++ when required.
    • Work with functional teams to implement Data Management Framework (DMF) solutions.

Requirements:

  • 5+ years experience Developing in D365 F&O
  • 2+ years working in an environment administrator role
  • Strong proficiency in X++ for customizations and troubleshooting.
  • Experience with Git and Azure DevOps, including CI/CD pipelines for D365 F&O.
  • SQL Database Management experience, including writing queries and performing optimizations.
  • Knowledge of D365 F&O environment management and system administration.
  • Understanding of the Data Management Framework (DMF) for data import/export operations.
  • Experience managing security roles and user permissions within D365 F&O.
  • Familiarity with ISV solutions and how to manage version updates.
  • Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.