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International Customer Experience Specialist

2 months ago

Pune, Maharashtra, India Recrudo Labs Full time
Job Description

We are seeking a highly skilled and motivated International Customer Experience Specialist to join our team at Recrudo Labs. In this role, you will play a vital part in ensuring customer satisfaction and retention for our international clients.

Key Responsibilities:
  • Provide exceptional customer service through timely and professional responses to inquiries via phone, email, and chat.
  • Resolve customer complaints and issues effectively and efficiently, maintaining a positive brand image.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Collaborate with internal teams to address customer needs and inquiries, identifying and escalating priority issues when necessary.
  • Document customer interactions and transactions accurately, following up with customers to ensure their concerns are resolved.
Requirements
  • Bachelor's degree in a related field or equivalent work experience.
  • Proven experience in a customer support or service role, preferably in an international process.
  • Excellent verbal and written communication skills in English (additional languages may be a plus).
  • Strong problem-solving abilities and a proactive approach to handling customer issues.
  • Able to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Empathetic and patient attitude towards customer concerns and inquiries.
  • Good understanding of customer satisfaction and the ability to maintain a positive customer experience.
  • Proficiency in using customer support software and tools.
Benefits
  • $60,000 - $80,000 per year, depending on experience.
  • Flexible shifts, including evenings, weekends, and holidays.
  • Opportunities for growth and professional development.
About Us

At Recrudo Labs, we value our employees' contributions and offer a dynamic and supportive work environment. We believe that our team members are the key to our success and strive to provide them with the resources and opportunities they need to grow and thrive.