Senior Business Consultant

4 days ago

Kerala, India beBeeExpert Full time ₹ 20,00,000 - ₹ 25,00,000
Job Summary

We are seeking an experienced Senior Business Consultant specializing in ServiceNow, with a focus on IT Service Management (ITSM) and IT Asset Management (ITAM), including Hardware Asset Management (HAM) and Software Asset Management (SAM).

The ideal candidate will possess a strong techno-functional background, with extensive hands-on experience in asset management processes, configuration, deployment, and implementation within the ServiceNow platform.

Key Responsibilities:

  • Lead the design, configuration, and deployment of ServiceNow ITSM and ITAM (HAM, SAM) modules.
  • Ensure successful end-to-end implementation of ServiceNow solutions tailored to client-specific requirements.
  • Manage and coordinate the integration of ServiceNow with other enterprise systems and data sources.

IT Asset Management:

  • Develop and implement robust asset management processes, ensuring accurate tracking and management of IT assets across their lifecycle.
  • Advise on best practices for HAM and SAM, optimizing asset utilization, reducing costs, and ensuring compliance with licensing agreements.
  • Configure and customize ITAM modules in ServiceNow to meet client needs and industry standards.

Consulting & Client Engagement:

  • Act as the primary point of contact for clients, understanding their business needs, and translating them into technical requirements.
  • Provide expert guidance on ServiceNow capabilities, offering solutions that drive business value.
  • Conduct workshops, training sessions, and presentations for stakeholders at various levels.

Process Improvement & Optimization:

  • Analyze existing ITSM and ITAM processes, identify gaps, and recommend improvements to enhance efficiency and effectiveness.
  • Develop and maintain process documentation, ensuring alignment with industry best practices.

Collaboration & Leadership:

  • Work closely with cross-functional teams, including developers, project managers, and business analysts, to ensure successful project delivery.
  • Mentor and provide guidance to junior consultants, fostering a culture of continuous learning and improvement.

Qualifications & Experience:

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Master's degree is a plus.
  • Minimum of 8 years of experience in IT consulting, with at least 5 years focused on ServiceNow implementations.

ServiceNow Expertise:

  • Extensive hands-on experience with ServiceNow ITSM and ITAM modules, particularly HAM and SAM.
  • Strong understanding of IT asset management processes and best practices.
  • Proven track record in leading ServiceNow implementations from design to deployment.

Technical Skills:

  • Proficiency in ServiceNow configuration, scripting, and customization.
  • Experience with integration technologies (e.g., REST, SOAP) and data migration.
  • Knowledge of ITIL frameworks and certification is highly desirable.

Consulting Skills:

  • Strong problem-solving abilities, with a focus on delivering client-centric solutions.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to work in a fast-paced environment, managing multiple priorities simultaneously.

Preferred Certifications:

  • ServiceNow Certified Implementation Specialist (ITSM, ITAM).
  • ITIL v3/v4 Certification.
  • Certified Hardware Asset Management Professional (CHAMP).
  • Certified Software Asset Management Professional (CSAM)

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