Saasvaap - Senior Business Consultant - ServiceNow
1 day ago
Position : Senior Business Consultant ServiceNow.
Location : Remote / Bangalore.
Employment Type : Full-time.
Job Summary:
We are seeking an experienced and highly skilled Senior Business Consultant specializing in ServiceNow, with a focus on IT Service Management (ITSM) and IT Asset Management (ITAM), including Hardware Asset Management (HAM) and Software Asset Management (SAM).
The ideal candidate will possess a strong techno-functional background, with extensive hands-on experience in asset management processes, configuration, deployment, and implementation within the ServiceNow platform.
Key Responsibilities:
ServiceNow Implementation & Deployment:
- Lead the design, configuration, and deployment of ServiceNow ITSM and ITAM (HAM, SAM) modules.
- Ensure successful end-to-end implementation of ServiceNow solutions tailored to client-specific requirements.
- Manage and coordinate the integration of ServiceNow with other enterprise systems and data sources.
IT Asset Management:
- Develop and implement robust asset management processes, ensuring accurate tracking and management of IT assets across their lifecycle.
- Advise on best practices for HAM and SAM, optimizing asset utilization, reducing costs, and ensuring compliance with licensing agreements.
- Configure and customize ITAM modules in ServiceNow to meet client needs and industry standards.
Consulting & Client Engagement:
- Act as the primary point of contact for clients, understanding their business needs, and translating them into technical requirements.
- Provide expert guidance on ServiceNow capabilities, offering solutions that drive business value.
- Conduct workshops, training sessions, and presentations for stakeholders at various levels.
Process Improvement & Optimization:
- Analyze existing ITSM and ITAM processes, identify gaps, and recommend improvements to enhance efficiency and effectiveness.
- Develop and maintain process documentation, ensuring alignment with industry best practices.
Collaboration & Leadership:
- Work closely with cross-functional teams, including developers, project managers, and business analysts, to ensure successful project delivery.
- Mentor and provide guidance to junior consultants, fostering a culture of continuous learning and improvement.
Qualifications & Experience:
- Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Master's degree is a plus.
- Experience: Minimum of 8 years of experience in IT consulting, with at least 5 years focused on ServiceNow implementations.
ServiceNow Expertise:
- Extensive hands-on experience with ServiceNow ITSM and ITAM modules, particularly HAM and SAM.
- Strong understanding of IT asset management processes and best practices.
- Proven track record in leading ServiceNow implementations from design to deployment.
Technical Skills:.
- Proficiency in ServiceNow configuration, scripting, and customization.
- Experience with integration technologies (e.g., REST, SOAP) and data migration.
- Knowledge of ITIL frameworks and certification is highly desirable.
Consulting Skills:
- Strong problem-solving abilities, with a focus on delivering client-centric solutions.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to work in a fast-paced environment, managing multiple priorities simultaneously.
Preferred Certifications:
- ServiceNow Certified Implementation Specialist (ITSM, ITAM).
- ITIL v3/v4 Certification.
- Certified Hardware Asset Management Professional (CHAMP).
- Certified Software Asset Management Professional (CSAM)
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