Saasvaap - Senior Business Consultant - ServiceNow

3 weeks ago

Kerala, India Saasvaap Inc Full time

Position : Senior Business Consultant ServiceNow.

Location : Remote / Bangalore.

Employment Type : Full-time.

Job Summary:

We are seeking an experienced and highly skilled Senior Business Consultant specializing in ServiceNow, with a focus on IT Service Management (ITSM) and IT Asset Management (ITAM), including Hardware Asset Management (HAM) and Software Asset Management (SAM).

The ideal candidate will possess a strong techno-functional background, with extensive hands-on experience in asset management processes, configuration, deployment, and implementation within the ServiceNow platform.

Key Responsibilities:

ServiceNow Implementation & Deployment:

- Lead the design, configuration, and deployment of ServiceNow ITSM and ITAM (HAM, SAM) modules.

- Ensure successful end-to-end implementation of ServiceNow solutions tailored to client-specific requirements.

- Manage and coordinate the integration of ServiceNow with other enterprise systems and data sources.

IT Asset Management:

- Develop and implement robust asset management processes, ensuring accurate tracking and management of IT assets across their lifecycle.

- Advise on best practices for HAM and SAM, optimizing asset utilization, reducing costs, and ensuring compliance with licensing agreements.

- Configure and customize ITAM modules in ServiceNow to meet client needs and industry standards.

Consulting & Client Engagement:

- Act as the primary point of contact for clients, understanding their business needs, and translating them into technical requirements.

- Provide expert guidance on ServiceNow capabilities, offering solutions that drive business value.

- Conduct workshops, training sessions, and presentations for stakeholders at various levels.

Process Improvement & Optimization:

- Analyze existing ITSM and ITAM processes, identify gaps, and recommend improvements to enhance efficiency and effectiveness.

- Develop and maintain process documentation, ensuring alignment with industry best practices.

Collaboration & Leadership:

- Work closely with cross-functional teams, including developers, project managers, and business analysts, to ensure successful project delivery.

- Mentor and provide guidance to junior consultants, fostering a culture of continuous learning and improvement.

Qualifications & Experience:

- Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

- Master's degree is a plus.

- Experience: Minimum of 8 years of experience in IT consulting, with at least 5 years focused on ServiceNow implementations.

ServiceNow Expertise:

- Extensive hands-on experience with ServiceNow ITSM and ITAM modules, particularly HAM and SAM.

- Strong understanding of IT asset management processes and best practices.

- Proven track record in leading ServiceNow implementations from design to deployment.

Technical Skills:.

- Proficiency in ServiceNow configuration, scripting, and customization.

- Experience with integration technologies (e.g., REST, SOAP) and data migration.

- Knowledge of ITIL frameworks and certification is highly desirable.

Consulting Skills:

- Strong problem-solving abilities, with a focus on delivering client-centric solutions.

- Excellent communication, presentation, and stakeholder management skills.

- Ability to work in a fast-paced environment, managing multiple priorities simultaneously.

Preferred Certifications:

- ServiceNow Certified Implementation Specialist (ITSM, ITAM).

- ITIL v3/v4 Certification.

- Certified Hardware Asset Management Professional (CHAMP).

- Certified Software Asset Management Professional (CSAM)

(ref:iimjobs.com)

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