
Saasvaap - Key Account Manager
4 weeks ago
About the Role:
- We are seeking a Key Account Manager to manage and grow relationships with our most strategic clients.
- The ideal candidate will be responsible for developing a deep understanding of each key client's business needs, delivering tailored solutions, and ensuring a high level of client satisfaction and retention.
- You will act as the primary point of contact for a portfolio of high-value customers, working cross-functionally with internal teams such as sales, product, operations, and customer success to drive revenue growth and customer loyalty.
Key Responsibilities:
Client Relationship Management:
- Own and manage relationships with a portfolio of key accounts
- Serve as the main point of contact for all client-related communications, ensuring consistent and proactive engagement
- Build long-term, trusted relationships with decision-makers and influencers within client organizations
Revenue Growth & Retention:
- Identify opportunities to upsell, cross-sell, and expand business within existing accounts
- Meet or exceed renewal, expansion, and revenue targets for key accounts
- Proactively manage client health, usage trends, and performance to prevent churn
Account Strategy & Planning:
- Develop strategic account plans that align with client goals and drive mutual success
- Collaborate with sales and marketing to tailor offerings and proposals for individual clients
- Work closely with product and support teams to communicate client feedback and influence roadmap
Performance Monitoring & Reporting:
- Track KPIs such as customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, and revenue growth
- Prepare and present quarterly business reviews (QBRs) to clients and internal leadership
- Maintain accurate and updated records of account interactions using CRM tools
Problem Solving & Escalation:
- Handle client issues and escalations promptly, ensuring fast resolution and high satisfaction
- Act as the internal advocate for key accounts, coordinating cross-functional responses as needed
Required Skills & Qualifications:
- 3-4 years of experience in account management, client servicing, or enterprise sales
- Proven track record of managing high-value or enterprise accounts
- Excellent communication, negotiation, and interpersonal skills
- Strong analytical skills with the ability to interpret data and generate actionable insights
- Proficient in using CRM platforms (e.g., Salesforce, HubSpot, Zoho)
- Ability to thrive in a fast-paced, client-facing role with multiple priorities
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